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Shipping policy

Last updated: 07/09/2025

General

Stock availability is subject to change. While we strive to maintain accurate stock counts on our website, occasional discrepancies may occur. In such cases, we will contact you to discuss options, including waiting for restocking, paying additional shipping for available items, or issuing a refund.

Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, and destination. Payment is collected at checkout. Customers can opt for free order pickup at our Great Yarmouth warehouse. Shipping rates are estimates and may vary due to factors outside our control.

Delivery Terms

  • Transit Time: Domestic shipments typically take 2–7 days, international orders 2–22 days depending on courier and destination.
  • Dispatch Time: Orders are usually dispatched within 1–2 business days, except on holidays.
  • Change of Delivery Address: Address changes can be accommodated before dispatch.
  • P.O. Box and Military Address Shipping: We ship to these addresses using appropriate courier services.
  • Items Out of Stock: If an item is unavailable, we may hold your order until it is restocked or issue a refund.

Tracking Notifications

Customers will receive tracking links upon dispatch to monitor shipment progress.

Parcels Damaged in Transit

If a parcel arrives damaged, customers should reject it if possible and contact us immediately. We can only offer compensation or replacement for items signed for as damaged.

International Shipping

  • We ship worldwide from the UK.
  • Customers are responsible for all customs duties, import taxes, and fees. Refusal to pay may result in return shipping costs being borne by the customer.
  • Risk passes to the customer once the parcel is handed to the nominated carrier.
  • Refunds are issued in GBP. Currency conversion fees or international transaction charges are the customer’s responsibility.

Cancellations

Cancellations are accepted before dispatch. Requests must be submitted in writing to dcprestigenorfolk@gmail.com and accepted by D&C Prestige.

Insurance

Parcels are insured for loss or damage up to the courier's stated value. Refunds or replacements will be processed after the courier's investigation.

Customer Service

For inquiries, contact dcprestigenorfolk@gmail.com.

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If you can’t find the answer in our FAQs, please get in touch — we’re here to help.

Address:
DC Prestige, Unit 10, Morton Peto Road
Great Yarmouth, NR31 0LT
United Kingdom

For urgent order or installation enquiries, WhatsApp is usually the quickest way to reach us.

You can also reach us via our social media channels for general questions and updates:

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Please note: Our address is for business correspondence and pre-booked collections/installs only. We do not operate a walk-in shop

Company: D&C Prestige Online Ltd

Company No: 15631581

VAT No: 512502539

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⚠️ DISCLAIMER Unless explicitly stated otherwise, all products sold by DC Prestige Online LTD are designated race-only and are solely for competition or off-road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off-road use, may be in violation of local, state, and Federal laws. DC Prestige Online LTD does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. Read our full terms of service here.

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Important Availability Notice

Although our products may display an “In Stock” status, this indicator does not always reflect real-time inventory. Stock levels can change quickly, and some items may require additional processing time.

If you are working to a deadline, scheduling a project, or need your order within a specific timeframe, please contact us before purchasing via WhatsApp or the Contact us page so we can confirm availability and provide accurate lead times.

We’re here to help ensure you get exactly what you need, when you need it.

Last updated: 07/09/2025

We want you to be confident when shopping with us. This page explains your rights and our terms for deliveries, returns, refunds, exchanges, and digital products. It applies to UK and international customers.

1. Standard Returns (UK & International)

  • Notify us within 14 calendar days of receiving your order if you wish to return.
  • Once approved, you have a further 14 days to send the goods back.
  • Items must be unused, uninstalled, and in original packaging, with proof of purchase.
  • Refunds are processed to your original payment method within 14 days of receiving goods (or proof of postage).

Note: Standard delivery costs will be refunded; upgraded shipping (e.g., next-day) is non-refundable. You are responsible for return postage unless the item is faulty, damaged, or incorrect. Used, installed, or damaged goods beyond reasonable inspection may incur up to 50% deduction from the refund.

2. Special Order & Custom Goods

  • Special-order parts must be returned within 7 days (if non-faulty) and may incur up to a 50% restocking fee, depending on supplier terms.
  • Custom-made or made-to-order goods are non-returnable unless faulty or not as described.
  • Faulty or incorrect items may be returned within 30 days for refund, repair, or replacement.
  • Customers are responsible for providing accurate specifications; we are not liable for errors due to incorrect information.

3. Damaged, Faulty, or Incorrect Items

  • All products are inspected before dispatch.
  • If your order arrives damaged, faulty, or incorrect:
  • Contact us immediately with clear photos of the product and packaging.
  • We will cover return shipping costs and issue a refund, repair, or replacement.
  • If a parcel arrives visibly damaged, sign as “damaged” (if possible) and notify us straight away.

4. Non-Returnable Items

  • Digital downloads, codes, or software
  • Custom-made, made-to-order, or special-order goods
  • Personalised products
  • Pre-orders not yet fulfilled
  • Gift cards
  • Used, installed, or modified items
  • Hazardous materials, flammable liquids, or gases
  • Services such as painting, ceramic coatings, or extended warranties

5. Exchanges

  • To exchange an item, return it via the standard process and place a new order for the replacement.
  • Customers are responsible for return and new delivery costs.
  • If the exchange is due to a faulty or incorrect item, we will cover return shipping and send the replacement free of charge.

6. Installation at D&C Prestige

  • Cancellations or changes made less than 48 hours before your installation appointment will forfeit your fitting deposit.
  • If you cancel and request a product refund, a 15% restocking fee applies, along with the deposit fee (if applicable).

7. Shipping & International Deliveries

  • In-stock items typically dispatch within 1–2 business days; some items may take up to 72 hours or longer during busy periods.
  • Tracking information will be provided once the order is shipped.
  • International customers are responsible for customs duties, taxes, and import fees unless the item is faulty or incorrect.
  • Refunds for international returns are issued in GBP. Currency conversion fees, bank charges, and international transaction costs are the customer’s responsibility.
  • We are not liable for customs delays, clearance costs, or refusal of goods by customs authorities.

For full details, see our Shipping Policy.

8. Digital Products (Downloads, Codes, Software)

  • Digital content (e.g., Bootmod3, XHP) is typically delivered immediately or within 24 hours via email or account access.
  • By purchasing, you agree that delivery is deemed to have started once payment is made, and you waive your right to cancel under the 14-day cooling-off period allowed by UK law.
  • Refunds are only provided if the product is faulty, inaccessible due to our error, or not as described.
  • You are responsible for ensuring compatibility with your vehicle, hardware, or software; refunds are not offered if supplied correctly but incompatible due to buyer error.
  • International customers agree to the same terms.

9. How to Start a Return

  1. Visit our Contact Page and provide your full name, order number, and reason for return.
  2. Wait for return authorisation and instructions before sending your item.
  3. Once received and inspected, we’ll notify you of approval or rejection of your refund.

Proof of return: Customers must retain proof of postage for all returns. Tracked and insured services are strongly recommended.

Refund method: Refunds are issued only to the original payment method used for the purchase. We cannot refund to alternative cards, accounts, or payment services.

Refused or undeliverable parcels: If a delivery is refused, unclaimed, or undeliverable due to incorrect address details provided, the customer will be responsible for return shipping costs and any applicable restocking fees.

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