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Cookie Policy

Effective Date: 26/08/2025

This Cookie Policy explains how DC Prestige (“we”, “us”, or “our”) uses cookies and similar technologies on https://dcprestige.co.uk (the “Site”).

Consent at a glance

We use cookies to operate our Site, improve functionality, and personalise your experience. Strictly necessary cookies are always active because they are essential for the Site to work (e.g., cart and checkout). Performance/analytics, functional, and advertising cookies are used only if you provide consent via our cookie banner. You can grant, refuse, or withdraw consent at any time through the banner’s “Preferences” link.

1) What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function, improve user experience, and allow us to understand how visitors interact with our Site. We also use similar technologies such as pixels, tags, and scripts.

2) Types of cookies we use

a) Strictly Necessary Cookies

  • Required for the operation of our Site.
  • Enable features like shopping cart, checkout, fraud prevention, and account login.
  • These cookies cannot be switched off in our systems and do not require consent.

b) Performance & Analytics Cookies (with your consent)

  • Help us understand how visitors use our Site (e.g., pages viewed, session duration, errors).
  • Used to improve speed, design, and usability.
  • Set only if you opt in via our cookie banner.

c) Functional Cookies (with your consent)

  • Remember preferences (e.g., language, region, saved items) and enhance features.
  • Set only if you opt in via our cookie banner.

d) Advertising & Targeting Cookies (with your consent)

  • Used to deliver relevant ads and measure campaign effectiveness.
  • May be set by us or third-party partners (e.g., Meta, Google Ads).
  • Set only if you opt in via our cookie banner.

3) Third-party cookies

Some cookies are set by third parties to provide ecommerce, security, analytics, and advertising services. We do not control third-party cookies; please review their cookie/privacy policies for details.

  • Shopify – ecommerce platform and essential site functions.
  • Payment providers (e.g., PayPal, Klarna) – secure checkout and fraud prevention.
  • Google Analytics – performance measurement (with IP anonymisation where applicable).
  • Meta / Google Ads – advertising and conversion tracking (only with consent).

4) Cookies we use (illustrative list)

The cookies used on our Site may change over time (for example, when we add or remove services). We review and update this table periodically. The examples below reflect commonly used cookies for Shopify stores.

Cookie Name Provider Purpose Category Expiry
_shopify_s Shopify Session tracking for navigation and cart. Strictly necessary Session
_shopify_y Shopify Visitor analytics identifier used by Shopify. Strictly necessary 1 year
_shopify_sa_t / _shopify_sa_p Shopify Referral and marketing attribution. Performance (consent) 30 minutes
_secure_session_id Shopify Navigation and checkout session. Strictly necessary 24 hours
cart, cart_ts, cart_currency Shopify Cart persistence and currency. Strictly necessary 2 weeks
cart_sig Shopify Integrity check for cart to prevent tampering. Strictly necessary 2 weeks
checkout / checkout_token Shopify Facilitates secure checkout process. Strictly necessary Session
_ga Google Distinguishes users for analytics. Performance (consent) 2 years
_ga_<container-id> Google Maintains session state for GA4. Performance (consent) 2 years
_gid Google Distinguishes users for analytics. Performance (consent) 24 hours
_gat / _ga_throttle Google Throttle request rate. Performance (consent) 1 minute
_fbp Meta Stores and tracks visits across websites for advertising. Advertising (consent) 3 months
_fbc Meta Stores last visit for ad attribution (on landing from an ad). Advertising (consent) 2 years
_gcl_au Google Ads Stores ad click information for conversions. Advertising (consent) 3 months

5) How long cookies last

  • Session cookies – deleted when you close your browser.
  • Persistent cookies – remain on your device for a set period (from a few days up to 2 years, unless you clear them sooner).

6) Managing your preferences

  • Use our cookie banner to accept or reject non-essential cookies and to change your preferences at any time.
  • Adjust your browser settings to block or delete cookies (see your browser’s Help section).
  • For interest-based advertising, you can also opt out via: Your Online Choices (EU) and Network Advertising Initiative (US).

Blocking strictly necessary cookies may impact the core functionality of our Site (e.g., cart and checkout).

7) Global Privacy Control (GPC)

Our Site respects the Global Privacy Control (GPC) signal where supported by your browser. If enabled, this will automatically opt you out of certain tracking in line with applicable laws.

8) Updates to this Cookie Policy

We may update this policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with a new effective date.

9) Contact us

For questions about this Cookie Policy or our use of cookies, please contact:
DC Prestige
Email: contact@dcprestige.co.uk
Unit 10 Morton Peto Road, Great Yarmouth, ENG, NR31 0LT, United Kingdom

For information about how we process personal data more broadly (including your rights, legal bases, and international transfers), please see our Privacy Policy.

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Here to help

If you can’t find the answer in our FAQs, please get in touch — we’re here to help.

Phone: +44 7300 167891

WhatsApp: Message us directly

Email: contact@dcprestige.co.uk

 

Address: Unit 10, Morton Peto Road, Great Yarmouth, NR31 9UP, United Kingdom

 

For urgent order or installation enquiries, WhatsApp is usually the quickest way to reach us.

You can also reach us via our social media channels for general questions and updates:

Facebook

Instagram


Please note: Our address is for business correspondence and pre-booked collections/installs only. We do not operate a walk-in shop

Company: D&C Prestige Online Ltd

Company No: 15631581

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⚠️ DISCLAIMER Unless explicitly stated otherwise, all products sold by DC Prestige Online LTD are designated race-only and are solely for competition or off-road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off-road use, may be in violation of local, state, and Federal laws. DC Prestige Online LTD does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. Read our full terms of service here.

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Important Availability Notice

Although our products may display an “In Stock” status, this indicator does not always reflect real-time inventory. Stock levels can change quickly, and some items may require additional processing time.

If you are working to a deadline, scheduling a project, or need your order within a specific timeframe, please contact us before purchasing via WhatsApp or the Contact us page so we can confirm availability and provide accurate lead times.

We’re here to help ensure you get exactly what you need, when you need it.

Last updated: 07/09/2025

We want you to be confident when shopping with us. This page explains your rights and our terms for deliveries, returns, refunds, exchanges, and digital products. It applies to UK and international customers.

1. Standard Returns (UK & International)

  • Notify us within 14 calendar days of receiving your order if you wish to return.
  • Once approved, you have a further 14 days to send the goods back.
  • Items must be unused, uninstalled, and in original packaging, with proof of purchase.
  • Refunds are processed to your original payment method within 14 days of receiving goods (or proof of postage).

Note: Standard delivery costs will be refunded; upgraded shipping (e.g., next-day) is non-refundable. You are responsible for return postage unless the item is faulty, damaged, or incorrect. Used, installed, or damaged goods beyond reasonable inspection may incur up to 50% deduction from the refund.

2. Special Order & Custom Goods

  • Special-order parts must be returned within 7 days (if non-faulty) and may incur up to a 50% restocking fee, depending on supplier terms.
  • Custom-made or made-to-order goods are non-returnable unless faulty or not as described.
  • Faulty or incorrect items may be returned within 30 days for refund, repair, or replacement.
  • Customers are responsible for providing accurate specifications; we are not liable for errors due to incorrect information.

3. Damaged, Faulty, or Incorrect Items

  • All products are inspected before dispatch.
  • If your order arrives damaged, faulty, or incorrect:
  • Contact us immediately with clear photos of the product and packaging.
  • We will cover return shipping costs and issue a refund, repair, or replacement.
  • If a parcel arrives visibly damaged, sign as “damaged” (if possible) and notify us straight away.

4. Non-Returnable Items

  • Digital downloads, codes, or software
  • Custom-made, made-to-order, or special-order goods
  • Personalised products
  • Pre-orders not yet fulfilled
  • Gift cards
  • Used, installed, or modified items
  • Hazardous materials, flammable liquids, or gases
  • Services such as painting, ceramic coatings, or extended warranties

5. Exchanges

  • To exchange an item, return it via the standard process and place a new order for the replacement.
  • Customers are responsible for return and new delivery costs.
  • If the exchange is due to a faulty or incorrect item, we will cover return shipping and send the replacement free of charge.

6. Installation at D&C Prestige

  • Cancellations or changes made less than 48 hours before your installation appointment will forfeit your fitting deposit.
  • If you cancel and request a product refund, a 15% restocking fee applies, along with the deposit fee (if applicable).

7. Shipping & International Deliveries

  • In-stock items typically dispatch within 1–2 business days; some items may take up to 72 hours or longer during busy periods.
  • Tracking information will be provided once the order is shipped.
  • International customers are responsible for customs duties, taxes, and import fees unless the item is faulty or incorrect.
  • Refunds for international returns are issued in GBP. Currency conversion fees, bank charges, and international transaction costs are the customer’s responsibility.
  • We are not liable for customs delays, clearance costs, or refusal of goods by customs authorities.

For full details, see our Shipping Policy.

8. Digital Products (Downloads, Codes, Software)

  • Digital content (e.g., Bootmod3, XHP) is typically delivered immediately or within 24 hours via email or account access.
  • By purchasing, you agree that delivery is deemed to have started once payment is made, and you waive your right to cancel under the 14-day cooling-off period allowed by UK law.
  • Refunds are only provided if the product is faulty, inaccessible due to our error, or not as described.
  • You are responsible for ensuring compatibility with your vehicle, hardware, or software; refunds are not offered if supplied correctly but incompatible due to buyer error.
  • International customers agree to the same terms.

9. How to Start a Return

  1. Visit our Contact Page and provide your full name, order number, and reason for return.
  2. Wait for return authorisation and instructions before sending your item.
  3. Once received and inspected, we’ll notify you of approval or rejection of your refund.

Proof of return: Customers must retain proof of postage for all returns. Tracked and insured services are strongly recommended.

Refund method: Refunds are issued only to the original payment method used for the purchase. We cannot refund to alternative cards, accounts, or payment services.

Refused or undeliverable parcels: If a delivery is refused, unclaimed, or undeliverable due to incorrect address details provided, the customer will be responsible for return shipping costs and any applicable restocking fees.

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