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Privacy Policy

Effective Date: 26/08/2025

DC Prestige (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from https://dcprestige.co.uk (the “Site”) or otherwise use our services (the “Services”).

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and—where applicable—the EU General Data Protection Regulation (EU GDPR) and other international data protection laws.

1. Who We Are

DC Prestige
Unit 10 Morton Peto Road
Great Yarmouth, ENG, NR31 0LT
United Kingdom
Email: contact@dcprestige.co.uk

We are the data controller for the personal data we process.

2. What Personal Data We Collect

a) Information you provide directly

  • Name, email, phone number, billing and shipping address
  • Order details and payment confirmation (processed securely by payment providers)
  • Account login details (if applicable)
  • Messages sent via contact forms or email

b) Information collected automatically

  • IP address and approximate location
  • Browser, device, and operating system details
  • Website usage data (pages viewed, time spent, etc.)
  • Cookies and tracking technologies (see Section 6)

c) Information from third parties

  • Payment processors (for transaction verification)
  • Shopify (for order management and website performance)
  • Advertising or analytics partners (with your consent)

3. How We Use Your Personal Data

We process your personal data for the following purposes and legal bases:

  • To process and deliver orders (performance of a contract)
  • To create and manage your account (contract / legitimate interest)
  • To provide customer support (legitimate interest)
  • To send marketing emails or promotions (consent)
  • To prevent fraud or misuse of our services (legitimate interest)
  • To improve our Site and Services (legitimate interest)
  • To comply with legal and tax obligations (legal obligation)

You may withdraw your consent for marketing at any time by clicking “unsubscribe” in our emails or contacting us. We will only send marketing communications in line with PECR rules.

4. How We Share Your Information

We may share your information with:

  • Service providers (e.g. Shopify, payment processors, delivery companies)
  • Marketing and analytics partners (only with your consent)
  • Authorities or regulators where required by law
  • Business transferees in case of a sale, merger, or reorganisation

We never sell your personal data.

5. International Transfers

Some service providers are located outside the UK. When we transfer data internationally, we ensure safeguards such as:

  • Standard Contractual Clauses (SCCs) approved by the UK/EU
  • Transfers to countries deemed adequate by the UK Government or European Commission

If you are in the EU, we comply with the EU GDPR. If you are outside the UK/EU, we comply with applicable local data protection laws to the extent required.

6. Cookies and Tracking Technologies

We use cookies to:

  • Operate and secure our website
  • Understand how visitors use our Site
  • Personalise content and advertising (with your consent)

When you visit our Site, a cookie banner allows you to accept or reject non-essential cookies. You can update preferences at any time. We also respect the Global Privacy Control (GPC) browser signal where supported. For more details, please see our full Cookie Policy.

7. Your Rights (UK/EU Residents)

You have the following rights under data protection law:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (UK) or your local authority (EU)

We respond to valid requests within one month, or longer where legally permitted. To exercise your rights, contact: contact@dcprestige.co.uk

8. Data Retention

We retain your personal data only as long as necessary:

  • Orders & account information: up to 6 years (for tax/legal purposes)
  • Marketing data: until you unsubscribe or withdraw consent
  • Cookies/analytics data: until expiry or when you clear cookies

9. Data Security

We use appropriate technical and organisational measures to protect your data. Payment details are never stored by DC Prestige. All payments are processed securely by PCI DSS-compliant providers (e.g. Shopify Payments, PayPal, Klarna). No transmission method is 100% secure—please avoid sending sensitive data via insecure channels.

10. Children’s Privacy

Our Site is not intended for children under 13 in the UK, or the equivalent minimum age in your country. We do not knowingly collect personal data from children. If you believe we have, please contact us and we will delete it.

11. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the law or our practices. Updates will be posted here with a new effective date.

13. Contact Us

If you have any questions, please contact:
DC Prestige
Email: contact@dcprestige.co.uk
Unit 10 Morton Peto Road
Great Yarmouth, ENG, NR31 0LT
United Kingdom

If you are not satisfied, you can contact the UK Information Commissioner’s Office (ICO) at https://ico.org.uk

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Here to help

If you can’t find the answer in our FAQs, please get in touch — we’re here to help.

Phone: +44 7300 167891

WhatsApp: Message us directly

Email: contact@dcprestige.co.uk

 

Address: Unit 10, Morton Peto Road, Great Yarmouth, NR31 9UP, United Kingdom

 

For urgent order or installation enquiries, WhatsApp is usually the quickest way to reach us.

You can also reach us via our social media channels for general questions and updates:

Facebook

Instagram


Please note: Our address is for business correspondence and pre-booked collections/installs only. We do not operate a walk-in shop

Company: D&C Prestige Online Ltd

Company No: 15631581

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⚠️ DISCLAIMER Unless explicitly stated otherwise, all products sold by DC Prestige Online LTD are designated race-only and are solely for competition or off-road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off-road use, may be in violation of local, state, and Federal laws. DC Prestige Online LTD does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. Read our full terms of service here.

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Important Availability Notice

Although our products may display an “In Stock” status, this indicator does not always reflect real-time inventory. Stock levels can change quickly, and some items may require additional processing time.

If you are working to a deadline, scheduling a project, or need your order within a specific timeframe, please contact us before purchasing via WhatsApp or the Contact us page so we can confirm availability and provide accurate lead times.

We’re here to help ensure you get exactly what you need, when you need it.

Last updated: 07/09/2025

We want you to be confident when shopping with us. This page explains your rights and our terms for deliveries, returns, refunds, exchanges, and digital products. It applies to UK and international customers.

1. Standard Returns (UK & International)

  • Notify us within 14 calendar days of receiving your order if you wish to return.
  • Once approved, you have a further 14 days to send the goods back.
  • Items must be unused, uninstalled, and in original packaging, with proof of purchase.
  • Refunds are processed to your original payment method within 14 days of receiving goods (or proof of postage).

Note: Standard delivery costs will be refunded; upgraded shipping (e.g., next-day) is non-refundable. You are responsible for return postage unless the item is faulty, damaged, or incorrect. Used, installed, or damaged goods beyond reasonable inspection may incur up to 50% deduction from the refund.

2. Special Order & Custom Goods

  • Special-order parts must be returned within 7 days (if non-faulty) and may incur up to a 50% restocking fee, depending on supplier terms.
  • Custom-made or made-to-order goods are non-returnable unless faulty or not as described.
  • Faulty or incorrect items may be returned within 30 days for refund, repair, or replacement.
  • Customers are responsible for providing accurate specifications; we are not liable for errors due to incorrect information.

3. Damaged, Faulty, or Incorrect Items

  • All products are inspected before dispatch.
  • If your order arrives damaged, faulty, or incorrect:
  • Contact us immediately with clear photos of the product and packaging.
  • We will cover return shipping costs and issue a refund, repair, or replacement.
  • If a parcel arrives visibly damaged, sign as “damaged” (if possible) and notify us straight away.

4. Non-Returnable Items

  • Digital downloads, codes, or software
  • Custom-made, made-to-order, or special-order goods
  • Personalised products
  • Pre-orders not yet fulfilled
  • Gift cards
  • Used, installed, or modified items
  • Hazardous materials, flammable liquids, or gases
  • Services such as painting, ceramic coatings, or extended warranties

5. Exchanges

  • To exchange an item, return it via the standard process and place a new order for the replacement.
  • Customers are responsible for return and new delivery costs.
  • If the exchange is due to a faulty or incorrect item, we will cover return shipping and send the replacement free of charge.

6. Installation at D&C Prestige

  • Cancellations or changes made less than 48 hours before your installation appointment will forfeit your fitting deposit.
  • If you cancel and request a product refund, a 15% restocking fee applies, along with the deposit fee (if applicable).

7. Shipping & International Deliveries

  • In-stock items typically dispatch within 1–2 business days; some items may take up to 72 hours or longer during busy periods.
  • Tracking information will be provided once the order is shipped.
  • International customers are responsible for customs duties, taxes, and import fees unless the item is faulty or incorrect.
  • Refunds for international returns are issued in GBP. Currency conversion fees, bank charges, and international transaction costs are the customer’s responsibility.
  • We are not liable for customs delays, clearance costs, or refusal of goods by customs authorities.

For full details, see our Shipping Policy.

8. Digital Products (Downloads, Codes, Software)

  • Digital content (e.g., Bootmod3, XHP) is typically delivered immediately or within 24 hours via email or account access.
  • By purchasing, you agree that delivery is deemed to have started once payment is made, and you waive your right to cancel under the 14-day cooling-off period allowed by UK law.
  • Refunds are only provided if the product is faulty, inaccessible due to our error, or not as described.
  • You are responsible for ensuring compatibility with your vehicle, hardware, or software; refunds are not offered if supplied correctly but incompatible due to buyer error.
  • International customers agree to the same terms.

9. How to Start a Return

  1. Visit our Contact Page and provide your full name, order number, and reason for return.
  2. Wait for return authorisation and instructions before sending your item.
  3. Once received and inspected, we’ll notify you of approval or rejection of your refund.

Proof of return: Customers must retain proof of postage for all returns. Tracked and insured services are strongly recommended.

Refund method: Refunds are issued only to the original payment method used for the purchase. We cannot refund to alternative cards, accounts, or payment services.

Refused or undeliverable parcels: If a delivery is refused, unclaimed, or undeliverable due to incorrect address details provided, the customer will be responsible for return shipping costs and any applicable restocking fees.

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Privacy Policy